Privacy Policy

1. The Scope

This policy outlines what personal data the Company collects from individuals, how we process and share it with third parties, and how we protect it.

This Policy addresses personal data related to an identified or identifiable natural person. An identifiable natural person is one who can be directly identified or identified through a combination of information we hold or can access.

The Policy defines "processing" as any activity involving the collection, use, or handling of Personal Data. This includes organizing, structuring, and storing Personal Data.

Our services are intended for adults and are not designed for anyone under 18. We do not knowingly collect information from, or permit the use of our services by, anyone under 18. If we become aware that a child has provided us with information, we will delete it promptly.

2. What Personal Data Do We Have on You

When you access our service, channels, or website, we collect your Personal Data. We may also request additional Personal Data in specific circumstances.

We collect your Personal Data in other ways as well: by analyzing how you interact with our Services and channels, or by receiving information from third-party partners.

3. No Requirement to Disclose Personal Information

You are not required to provide personal data. However, in certain cases, withholding personal data may prevent us from delivering our Services or allow you to access the website.

4. What Personal Data We Collect

The information you collect is not personally identifiable and cannot be used to identify you.

Personal data you provide when you connect with a third-party online trading platform through us.

When trading on third-party platforms, you provide your full name, address, phone number, and email address to facilitate transactions.

5. Legal Basis and Reasons for Processing of Personal Data

Your personal data is processed by the company for the purposes outlined in this section and in accordance with the applicable legal basis.

For additional details about the measures we take to protect our legitimate interests, please reach out to us via email.

5.4 Below is a list of reasons and legal grounds we may use the information you provide:

6. Transfer of Personal Data to Third Party

We may share your personal data with third-party service providers, including hosting and storage providers, to support our operations. This may include IP address information and analysis of your user experience.

You can request that we share your Personal Data with third-party trading platforms. When you do, we will provide your Personal Data to those platforms. Their use of your Personal Data is governed by their privacy policies. Your Personal Data may be shared with multiple trading platforms.

The Company may share Personal Data with related entities or business partners to enhance and improve its products and services.

The Company may disclose Personal Data to regulatory, local, or other official authorities when necessary to protect the rights of third parties or safeguard assets.

We may share your Personal Data with potential investors, buyers, or lenders to the Company or any group company in connection with a transaction, asset transfer, sale, merger, restructuring, consolidation, or bankruptcy involving the Company or any group company.

7. Cookies and Services from Third Parties

We may use third-party services, such as advertising providers and analytics companies, which may also use cookies or other tracking technologies on our website.

Cookies are small text files stored on your device when you visit our website. We use them to understand your preferences and browsing behavior, improve your experience, remember your settings, and tailor content and services to your interests. Cookies also help us gather usage statistics and analytics.

We use two types of cookies on our website. Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device after you close your browser, allowing us to recognize you as a returning user and improve your experience when you visit again.

Be aware that certain functions or the entire Website's features might not work as expected.

Online Tracking Notice: This service does not currently respond to do-not-track signals.

8. Retention of Personal Data

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, or for longer periods as required by applicable law, regulations, and court orders.

We'll share your information with third-party trading platforms for 12 months. If you consent, we'll continue sharing your data for another 12 months.

We regularly review the Personal Data we hold to ensure it remains necessary for its intended purpose.

9. International Transfers

Your personal information may be transferred to other countries or international organizations. We take all necessary steps to protect your personal data and ensure you can assert your rights and pursue effective legal remedies.

The Company can provide information about the security measures used to protect your Personal Data when transferred to third-party countries or international organisations. For details, contact support@duaclaugromt.best

10. Security of Personal Data

We implement comprehensive organizational and technical safeguards to protect your Personal Data, including measures against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain secure without error. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of your Personal Data, including disclosure due to transmission errors, unauthorised access by third parties, or any other cause beyond our control.

In the event of legal obligations or other circumstances beyond our control, we may be required to disclose your Personal Data to third parties, including public authorities. We cannot guarantee the security measures third parties apply to your Personal Data in these situations.

Internet data transmission cannot be fully secured. The Company cannot guarantee the security of Personal Data you send to Us over the internet.

11. Hyperlinks to Third Party Websites

Third-party websites and applications linked on our site operate independently and are not under our control. We do not supervise how these sites or apps collect or process your Personal Data. This Policy does not apply to activities conducted through third-party sites or apps.

When you access any third-party websites or apps, review their privacy policies before you proceed. We recommend reading these policies carefully before providing any Personal Data to them.

12. Modifications to This Policy

We may update this Policy at any time. When we do, we will post the updated version on our website to keep you informed of any changes.

When we make significant changes to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

Any amendments not explicitly specified will take effect upon publication of the revised Policy.

13. Your Rights

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete Personal Data that we no longer need to retain. You may also limit how your personal information is processed.

If you are an EEA resident, please refer to this page for your data rights. You have specific rights concerning your Personal Data. To exercise these rights, email the address below.

13.3 Access rights The Company can verify the accuracy of Personal Data being processed about you. If that data is accurate, you have the right to access it. The Company will provide an electronic copy of your Personal Data at no charge. Additional copies may be subject to a reasonable fee. If you request the data electronically, it will be provided in that format. Your right to access Personal Data cannot override the rights and freedoms of others. If granting access would harm another person's rights or freedoms, the Company may refuse the request or limit its scope.

13.4 Right to rectification We may correct inaccurate Personal Data held about you. You have the right to request that any incomplete or inaccurate Personal Data concerning you be corrected, taking into account the purpose for which it is being processed.

13.5 Right to Erasure You have the right to request deletion of your Personal Data in the following circumstances: (a) Your Personal Data are no longer necessary for the purpose they were collected for; (b) You withdraw consent and no legal basis exists to process your data; (c) You object to processing based on legitimate interests pursued by us or a third party, for reasons specific to your situation; (d) Your Personal Data are processed unlawfully; (e) Your Personal Data must be deleted to comply with a legal obligation. This right does not apply when processing is necessary to: (a) Fulfill a legal obligation under European Union or Member State law; or (b) Establish, exercise, or defend legal claims.

13.6 Processing restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. When Personal Data is restricted, it may only be retained if you provide consent, or to establish, exercise, or defend legal rights—either your own or those of another individual—or where processing serves a significant public interest within the European Union or a Member State.

13.7 Right to data portability If your Personal Data is processed by an automated system based on your consent or a contract you are party to, you have the legal right to access and review your Personal Data held by the Company. You may request that your Personal Data be transferred directly from the Company to another controller, provided this is technically feasible. Your right to erasure remains unaffected by any exercise of your data portability right. The exercise of data portability does not adversely affect the rights or freedoms of any other person.

13.8 Right to Challenge You have the right to object at any time to the processing of your Personal Data based on legitimate interests pursued by the Company or a third party, including for profiling purposes. If we establish compelling legitimate grounds for processing, we may only continue if those grounds outweigh your rights, freedoms, and interests, or are necessary for the establishment, exercise, or defense of legal rights. You also have the right to object at any time to the processing of your Personal Data for direct marketing purposes.

13.9 Right to Refuse Consent You may revoke your consent for us to process your personal data at any time. Revoking consent does not affect the legality of any processing that occurred before your revocation. You have the right to lodge a complaint with your supervisory authority. If you are in the European Union, you may appeal to the data protection authority in your member state. EU and member state laws may limit your rights regarding your personal data, as outlined in this section 13.

We'll provide the information you request under section 13 of this agreement within one month of receiving your request. If needed based on the nature and volume of your request, we may extend this timeframe to two months. We will notify you of any extension and its reasons within one month of receiving your request.

Provided you comply with the provisions of section 13, information you request under your section 13 rights will be provided at no cost. If your request is unjustified or excessive—particularly if repeated—we may charge a reasonable fee to cover administrative costs. We may also decline to proceed with the request.

If we have doubts about the identity of the person who submitted your request, we may ask you to provide reasonable proof of identity.